Just keep telling yourself it’s a service economy, I ™
August 3, 2006, 1:24 am
Filed under: service economy

After a reporter discovered three of five listings for cardiologists listed by a health insurer were wildly wrong– one doctor listed twice who’d actually moved away, another’s office AND gender listed incorrectly, another listed wasn’t a cardiologist at all (but rather an office of the College Board), the company’s PR guy bravely stepped up:

“Mr. Richard, the UnitedHealth spokesman, says if we had done a larger, more scientific study across insurers, we would likely have found similar problems among all the companies.”

That’s the kind of accountability trial lawyers like to see!


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